退款政策
Effective Date: 01 DEC 2024
Welcome to septembersisters.com: Operated by Ethos Agora LLC, our online store at https://septembersisters.com is dedicated to offering you a delightful range of clothing and jewelry. Your satisfaction is paramount to us. Please familiarize yourself with our refund policy below. Should you have any questions, our customer service team is always available to assist.
1. Timeframe for Returns:
- Please refer to the Shipping & Return section on the product detail page of the item you are interested in. Return timelines may differ depending on each manufacturer and their location; in cases where return specifics aren't provided, the default return period is 7 days.
- To initiate a return, please start your request within the timeframe specified on the product detail page.
- The countdown for this period begins on the day the item is marked as delivered, according to the tracking information. Once your return request is submitted, the items must be shipped back to us within 7 days to be eligible for a full refund.
- If it is a split package order, it will start from the time of the final package delivery date and time.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow 5 - 7 business days from the day we receive the returned package to process.
- We will email you after return has been processed to confirm what has been done.
2. Condition of Returned Items:
- To be eligible for a refund, items must be returned in their original condition – unused, unaltered, and with all tags and packaging intact.
3. Non-Returnable Items:
- Please note that certain items are excluded from returns. These include final sale items, personalized products, and perishable goods.
| Final sale and non-returnable categories |
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4. Return Authorization:
- Prior to returning an item, it is mandatory to obtain return authorization from our customer service team. Without this approval, returned items will not be eligible for a refund.
- To initiate a return, contact us at "order-notification@septembersisters.com" with your order number, product details, and the reason for return. Please wait for our team's approval before sending back the item.
5. Shipping Costs:
- Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the safe return of your items.
- Shipping costs are non-refundable, except in cases of incorrect or defective items sent by us.
6. Processing of Refunds:
- Once we receive and inspect the returned item, we will process your refund. The refund will be credited to the original payment method within a specified number of business days.
- Please note that processing times may vary depending on your payment provider.
7. Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us within 7 days of receipt. We will provide instructions for the return and cover the associated shipping costs.
8. Lost or Stolen Packages:
- store.septembersisters.com is not responsible for lost or stolen packages. Please ensure your delivery address is secure and accurate.
9. Contact Us:
- For any inquiries or assistance with returns, please contact our customer service team at order-notification@septembersisters.com.
- Return Address: Ethos Agora LLC., 2390 Crenshaw Blvd Ste 166 Torrance, CA 90501
Note: This policy is subject to change. Stay updated by checking our website regularly or contacting our customer service.
Thank you for choosing septembersisters.com. We value your business and are committed to ensuring a smooth return process for you.