Privacy Policy
Ethos Agora, LLC (dba septembersisters.com) (“us”, “we”, or “our”) operates the https://septembersisters.com website (the “Service”).
This Privacy Policy describes how septembersisters.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from septembersisters.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Payment processors (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill orders.
- Tracking technologies (pixels, web beacons, SDKs, third‑party libraries, and cookies) used when you visit our Site, open or click on emails, or interact with our Services or ads.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of third‑party information and are not responsible for any third party's policies or practices. See Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services: process payments, fulfill orders, send notifications, manage accounts, arrange shipping, handle returns/exchanges, enable reviews.
- Marketing and Advertising: send marketing/promotional messages (email, SMS, mail) and show ads on our Site and other sites.
- Security and Fraud Prevention: detect, investigate or act on possible fraudulent, illegal or malicious activity.
- Communicating with you: customer support and service improvement.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:
- Vendors/service providers (IT, payments, analytics, support, cloud, fulfillment/shipping).
- Business/marketing partners, including Shopify, under their own privacy notices.
- At your direction or with your consent (e.g., shipping, social widgets, login integrations).
- Affiliates / corporate group.
- Business transactions (e.g., merger), legal obligations (subpoenas, warrants), enforcement and protection of rights.
Categories Disclosed in the Past 12 Months
| Category | Categories of Recipients |
|---|---|
|
- Identifiers such as basic contact details and certain order and account information - Commercial information such as order information, shopping information and customer support information - Internet or other similar network activity, such as Usage Data |
- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) - Business and marketing partners - Affiliates |
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user‑generated content. Content posted to public areas is public and accessible by anyone. We are not responsible for the privacy or security of information you make publicly available.
Third Party Websites and Links
Our Site may link to third‑party websites or platforms. Review their privacy/security policies. We are not responsible for those sites or the accuracy, completeness, or reliability of information found there. Our inclusion of links does not imply endorsement.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent/guardian and believe a child has provided information, contact us to request deletion.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measures are perfect, and information sent over the Internet may not be secure in transit. Avoid using unsecure channels for sensitive information.
Retention depends on factors such as maintaining your account, providing Services, legal obligations, dispute resolution, and enforcement of contracts/policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights below (subject to limits/exceptions under law):
- Access / Know what we hold about you.
- Delete certain personal information.
- Correct inaccurate personal information.
- Portability (receive a copy / request transfer, where applicable).
- Opt out of Sale/Sharing/Targeted Advertising. If you visit with Global Privacy Control enabled, we may treat it as an opt‑out for that browser/device.
- Limit/Opt out of use/disclosure of sensitive personal information (where applicable).
- Restrict processing, withdraw consent (where we rely on consent).
- Appeal a denial by replying to our decision.
- Manage communications (unsubscribe links in marketing emails; non‑promotional messages may still be sent for orders/account).
You can exercise rights where indicated on our Site or by contacting us (see Contact). We may verify your identity (e.g., email or account details). You may designate an authorized agent; we may request proof of authorization and direct verification.
We will not discriminate against you for exercising your rights.
Complaints
If you have complaints about how we process personal information, contact us first. Depending on your location, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.
International Users
We may transfer, store and process your personal information outside your country, including in the United States, and with service providers/partners in those countries.
If we transfer personal information out of Europe, we rely on recognized transfer mechanisms (e.g., European Commission Standard Contractual Clauses or UK equivalents), unless transferring to an adequate jurisdiction.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights, please email us at contactus@septembersisters.com or write to 2390 Crenshaw Blvd, Ste #166, Los Angeles, CA 90501.
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